Reference

Your e99 Privacy Policy

Our Privacy Policy tells you what data we collect when you open an e99 account, verify access, use UPI, Paytm, PhonePe or Google Pay, and move between Lightning…

Account dataUPI recordsCookie choicesPrivacy requests

Explore the Lobby Read FAQ

Data Use Across India Payments

e99 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy covers the data you share directly, the data created when your account uses the lobby, and the payment records linked to UPI, Paytm, PhonePe and Google Pay. We collect data needed to create your account, confirm identity checks, process wallet activity, prevent misuse, answer

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privacy requests and meet duties that apply in permitted Indian regions. We may use service partners for payments, verification, hosting, analytics, security monitoring and customer care, and we require them to handle your data for those purposes. Where local rules restrict access, we may decline account
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creation, suspend access, or close a privacy request after explaining what we can share. We do not sell your account data.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT ROUTES

Reach Us About Privacy

Privacy requests work fastest when you contact us from the same email or mobile number used on your account. If you have lost access, give us enough detail to match the account without sending full card images, full bank statements or extra personal data. We may ask a short verification question before changing, sharing or deleting any record because privacy changes affect wallet history and security logs.

Team online

Privacy email

Email [email protected] with the mobile number or email tied to your account. We check the request, confirm control of the account, and reply with the next privacy step.

Account chat

Use chat inside your account for cookie, profile or payment-record questions. Mention whether the issue involves UPI, Paytm, PhonePe or Google Pay so the privacy team can trace the correct record.

Access recovery form

Send requests through the help form if you cannot access the lobby. Add your account email, device type and a short privacy request so we can match records safely.

CARE STANDARDS

Cookies, Security And Data Changes

We handle privacy work as part of account security, not as a separate afterthought. Your profile data, payment references, device signals and cookie choices are kept in controlled systems with access limited…

Account data

We record details you provide during account setup, such as name, mobile number, email, date of birth, location signals and verification documents when required. These fields help us confirm access and manage privacy requests.

Payment records

UPI, Paytm, PhonePe and Google Pay activity can create reference IDs, status codes, timestamps and wallet balances. We keep these records to reconcile transactions, answer disputes and meet reporting duties.

Cookie choices

Cookies help remember sign-in status, language, device safety and pages you open. You can change browser settings, though some account security checks may need cookies to keep access stable.

Security checks

We use device, session and login data to detect unusual access, repeated password attempts and wallet-risk patterns. These checks protect your account while keeping the privacy record tied to your identity.

Retention timing

We keep account and transaction data for the period needed for support, fraud prevention, tax, audit and legal duties. After that period, records are deleted, anonymised or kept only where required.

Change requests

You can ask us to correct profile details, update contact data, receive a copy of account data or delete eligible records. Some wallet and compliance records may need to remain for legal reasons.

Privacy Questions Before You Join

These answers explain how the Privacy Policy works when you create an account, make a payment, change a device, contact support or ask us to update your data. They are written for India and should be read with our terms, because account access, eligibility and some privacy outcomes depend on local law and are available where local law permits.

We collect account details such as name, email, mobile number, location signals, device data and verification records when needed. We also create security logs that help protect access and respond to privacy requests.

For UPI, Paytm, PhonePe and Google Pay, we receive transaction references, status messages, timestamps and wallet records. We use them to reconcile payments, investigate mismatches and keep your account history accurate.

Yes. Contact us from your account email or mobile number and ask for a data copy. We will verify control of the account before sharing records that can be released under applicable rules.

Yes, you can request a correction if your profile, mobile number or email is wrong. We may ask for verification before making changes because profile data affects account access and wallet records.

Cookies can record pages opened, session status, language, device safety and fraud-risk signals. They help the account remain secure, but you can adjust browser cookie settings if you prefer tighter control.

We share limited data with payment, verification, hosting, analytics, security and support partners when needed to run the account or answer requests. Partners must use the data only for the assigned purpose.

A request may be refused or limited if we cannot verify you, if records must be kept for legal duties, or if local law does not permit the requested access or account activity.

Your e99 Privacy Policy

Reach Us About Privacy

Privacy email

Account chat

Access recovery form

Cookies, Security And Data Changes

Account data

Payment records

Cookie choices

Security checks

Retention timing

Change requests

Privacy Questions Before You Join

01 What data do you collect when I open an account?

02 How is my UPI or wallet data used?

03 Can I ask for a copy of my account data?

04 Can I correct my profile or contact details?

05 Do cookies track my casino or sports pages?

06 Do you share my data with partners?

07 Can my privacy request be refused?

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