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Our Legal Terms and What They Mean for You

e99 operates under a clear legal framework designed to protect your rights and set out our obligations honestly.

Jurisdiction-aware accessData handled per policyAccount rights preservedUPI, Paytm, PhonePe coveredTransparent dispute process
e99 Our Legal Terms and What They Mean for You
LEGAL CONTACT PATHS

How to Reach Us on Legal and Policy Matters

If you have a question about our terms, want to raise a dispute, or need clarification on how a specific clause affects your account, these are the contact paths available to you. Our support team is trained to handle policy queries and will escalate to our legal team when required.

Team online

Live Chat

Start a live chat session from the account dashboard for real-time help on policy questions, account rights, and any dispute you need to raise with our team.

Email Support

Send a detailed message to our legal support inbox. We aim to respond within 48 hours for policy and account-related matters that need written confirmation.

Help Centre

Our help centre carries plain-language explanations of each policy section, your rights under our terms, and step-by-step instructions for submitting a formal account complaint.

HOW WE HANDLE THIS

Our Approach to Data, Security and Account Policy

We take our obligations seriously across data handling, cookie use, account security, and retention.

Data Handling

Your personal data is collected only for account operation, verification, and transaction processing. We do not sell your data to third parties, and we keep it only as long as legally required or necessary for your account.

Cookie Policy

We use session and analytics cookies to keep your account active and improve the platform. You can manage cookie preferences from your browser settings; essential cookies required for login cannot be switched off.

Account Security

Accounts are protected with password hashing, two-factor authentication options, and session time-outs. Any suspicious login attempt triggers an automatic alert to the email address registered on your account.

Data Retention

We retain account and transaction records for the period required under applicable law, typically between three and seven years after account closure, depending on the jurisdiction in which your account was opened.

Your Rights

You may request a copy of the personal data we hold, ask us to correct inaccurate records, or request deletion where local law supports it. Submit such requests in writing via our legal support email.

Requesting Changes

To update your registered details, contact our support team through live chat or email with valid identification. Changes to payment details linked to UPI, Paytm, or PhonePe also require re-verification for account security.

Frequently Asked Questions About Our Legal Terms

These answers cover the questions we hear most often about our terms, your data rights, account access, and how to raise a formal query. If your question is not covered here, our support team is the next step.

These terms apply where local law permits access to e99. If you are in India and access the platform, these terms govern your account. We recommend confirming that your use of the platform is permitted under local law in your specific state or region.

Send a data access request to our legal support email with your registered account details and a form of identification. We will respond within the timeframe required by applicable law, usually within 30 days of receiving a valid request.

When you close your account, we retain transaction and identity records for the period required under applicable law. Records not required for legal or regulatory purposes are deleted or anonymised at the point of closure or shortly after.

Payment processing via UPI, Paytm, or PhonePe is handled through secure payment gateways. We do not store full payment credentials on our servers; only transaction references are retained for record-keeping and dispute resolution purposes.

Submit your dispute in writing via our legal support email, including your account ID, transaction reference, and a clear description of the issue. Our team will acknowledge your dispute within 48 hours and outline the resolution timeline.

We will always provide notice of material changes to our terms, either by email to your registered address or via an in-platform notification. Continuing to use your account after a change takes effect means you accept the updated terms.

Contact our legal support team first by email so we can attempt to resolve your concern directly. If our response does not satisfy your concern, you retain the right to escalate to the relevant data protection authority under applicable local law.